WHAT HAPPENS AFTER I REGISTER? Upon registration using Visa, America Express, or MasterCard you will receive an invoice, and an E-mail notification with the password and link to login and take the class. 

CAN I PURCHASE BY PO? PO and DD 1556 purchases are available for corporate and Federal Government accounts; fax the PO to (510) 521-5926. 

CAN I GET A DISCOUNT FOR REGISTERING MULTIPLE TRAINEES? Yes;

IS THE CREDIT CARD TRANSACTION SECURE:? The credit card registration is done through a secure socket, so there is no risk for your credit card information, which is protected and cannot be intercepted. 

HOW DO I REGISTER MULTIPLE USERS? If you register multiple users you will receive a password for each one of them. 

HOW DOES THE PROGRAM SCORE THE QUIZZES? It will circle YOUR Answer and put a CHECKMARK in front of the CORRECTanswer. If the checkmark is circled, it means that you selected the correct answer. 

CAN I GO BACK TO LOOK AT THE PREVIOUS TRAINING SLIDES? Yes, by using the PREVIOUS button at the bottom of the training pages. 

CAN I RETAKE A QUIZ? No, you cannot. 

IS THERE A TIME LIMIT ON FINISHING THE COURSE? No, there is no time limit. 

I ALREADY LOGIN AND CHOSE A USER ID BUT I FORGOT MY USER ID OR PASSWORD, WHAT DO I DO ? Go to the description page of the course you took and click on the Password/User ID retrieval link at the botton of the page. 

I NEVER CHOSE A USER ID AND FORGOT MY PASSWORD AND/OR INVOICE NUMBER, WHAT DO I DO? Go to the description page of the course you took, and click on the User ID/Invoice number retrieval link at the botton of the page. 

I GOT A MESSAGE SAYING THAT MY SESSION HAS ENDED, WHAT DO I DO? That occurs when you stay more than 20 minutes without any activity in the training course. You need to quit the browser and start again.